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Being able to communicate well is as important as having the essential technical skills for the job. Marc Warren, President of Customer Follow Up Inc., will be focusing on the essential communication skills needed for success in the commercial construction industry. Attendees will be presented with real-life scenarios and given practical tools to facilitate successful communication on the job site.

Topics include:
Vital listening skills
Critical verbal communication skills 
Non-verbal communication
Strategies on how to deliver bad news to an owner/stakeholder/coworker/subcontractor
What to do if a conversation gets heated

About Customer Follow Up Inc.:
Customer Follow Up, Inc. is in their 21st year as a Customer Service Assessment and Improvement Firm. Their work is based on the fundamental belief that the quality of a company’s customer service can be the distinguishing feature that separates them (positively or negatively) from others that offer the same professional services.  They help companies learn if the quality of their customer service makes them stand out from other good companies and brings more work to their door, or if it drives business away. And since customers are the best judge, they ask them. CFU’s expertise lies in obtaining objective feedback through conducting professional and friendly telephone interviews for their clients. And, in helping them use the feedback to make adjustments to improve their customer service.

Member Price- $10 (light breakfast included)

Registration: email tmcdaniel@abccentralpa.org